A Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
A Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Hostess cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus. As a member of an energetic team, the Hostess may also need to answer the phones and fill to-go orders when needed.

Duties:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Providing guests with menus and answering any initial questions.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answering phone calls, taking reservations and answering questions.
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and guests by adhering to sanitation, safety and alcohol control policies
• Help the service staff by setting and clearing tables; replenishing water; serving beverages
• Helping with other positions in the restaurant as needed.
• Providing great customer service.
Other:
• Run the food and drinks when necessary
• Work at the outside catering when needed
• Work at any station when needed
• Maintenance of the menus, table stands, flyers, posters
• Taking guest’s feed back by asking them to fill in the comments card or to rate us on Trip Advisor
• Collecting name cards for data base
• Explaining promotions and in-house events to the guest
• Promoting Hops social media accounts to guests and convince them to like and follow our pages (FB, Twitter, Instagram)

Friendly, hard working, fast learner, honest & reliable, must be able to work under pressure and do the duty hours from 4pm/5pm to12am/1am.